FAQ

As a small business, Oxomo Body Care aims to fulfill orders promptly, but please allow up to 5 business days for processing and shipping. Once your order is on its way, you'll receive an email with tracking details for your convenience. You can view more details on our shipping policy below.If you would not like to have your order shipped, you are always welcome to visit one of our markets. You can find our upcoming market details here.

Exchanges and returns are not currently accepted. Please refer to our full policy for more information.

All Oxomo Body Care products do contain natural, organic, ingredients. While some of our oil based products such as our lip balms and beard oil contain Tocopherol(Vitamin E) to keep the product from oxidizing, our other lotions, creams, and serums do contain Ecocert or Cosmos standard preservatives to ensure the safety and quality of our products. Each product contains a period-after-opening symbol or PAO symbol that identifies the useful lifetime of a cosmetic product after its package has been opened for the first time. For most of our products that window is usually between 9-12 months. Many of our products can be stored in the refrigerator for added care or to enhance the experience of using them. However, all products should be stored in a cool, dry, place, away from the sun, when they are not in use.

At Oxomo, we're thrilled to be part of your most memorable occasions by creating custom bulk orders for community events, parties, and special celebrations. Whether it's crafting unique gifts for the holiday season or bespoke tokens of love for anniversaries or Valentine's Day, we're honored to enhance your special moments.Depending on the timeline, scale, and our current capacity, we're eager to accommodate your custom order requests. For more details on our process or to place a custom order, please visit our dedicated Custom Orders Page. Let's collaborate to make your vision a reality!